Legal
Refund & Cancellation Policy
Last updated: 20 October 2026
1. Membership scale and scope
Membership requests are reviewed by staff. Approval creates the membership; a payment alone does not. If a request is rejected, any verified online payment is marked for refund review instead of being enrolled.
2. Cooling-off and cancellation
You may withdraw a pending request at any time before staff approve it. After a membership starts, cancellation requests are reviewed case by case. Access remains active until staff decide. A cancellation request is not a refund request.
3. Refund eligibility
Refunds may be approved for duplicate payments, incorrect amounts, a cancelled membership, or a service issue. Used membership time, promotional benefits already consumed, and provider fees may reduce or make a refund unavailable. Partial refunds are allowed.
4. How to request a refund
Open Payments in the member portal, select an eligible payment, and submit a refund request. Include the amount and reason. Staff review every request and may ask for more information. Submitting a request does not approve or pay it.
5. Online payment refunds
Approved online payments are refunded through PayMongo to the original payment method where supported. The refund is recorded as processing until PayMongo confirms success, and the payment balance changes only after confirmation. Card, GCash, Maya, GrabPay, ShopeePay, QR Ph, and online-banking windows depend on the provider and the original payment method; some rails (for example UBP online banking) are not refundable. If a rail no longer supports refunds, staff will offer an offline resolution.
6. Processing time
Refund review usually takes a few business days. PayMongo and your bank or wallet may then take additional days to post the refund; cards can take up to 30 days depending on the issuer. The gym cannot speed up a provider posting time.
7. Failed refunds
If PayMongo rejects or fails a refund, the payment balance is unchanged. Staff will contact you to correct the details or arrange another resolution. A failed gateway refund is never treated as money returned.
8. Fees and receipts
The gym absorbs standard PayMongo processing fees for online membership payments. PayMongo receipts are payment confirmations, not BIR official receipts/sales invoices unless the gym issues a separate BIR-registered document. Ask staff if you need a BIR receipt.
9. Contact
Refund questions: colossalfitnessgym@gmail.com or +63 966 802 0949. Colossal Fitness Gym, Legazpi City, Albay, Philippines.
Questions about this page? Call +63 966 802 0949 or email colossalfitnessgym@gmail.com.